Refund policy

FUSS FREE RETURNS POLICY 

We love our Swim Socks and hope that you will love them as much as we do. We want you to be completely satisfied with your purchase. If you have any issues we encourage you to reach out to us at shop@coegasunwear.com.au and we will do our best to sort it out for you.

Free Size Exchange

We understand that finding the perfect fit is crucial for your comfort and enjoyment. Therefore, we offer a hassle-free free size exchange policy.

How it Works:

Eligibility:

  • Size exchange is available for swim socks within 30 days of the original purchase date.
  • The product must be in its original condition, unworn, and with all tags attached.

Requesting an Exchange:

  • Simply reach out to our customer support team at shop@coegasunwear.com.au to initiate the exchange process.
  • Provide your order number and the size you would like to exchange for.

Shipping:

  • We will provide you with a pre-paid shipping label for the return of the original item.
  • Once we receive your item, we will promptly ship the new size to you at no additional cost.

No-Hassel Return For Refund

If you're not delighted with your purchase, we offer a simple and no-fuss return for a refund policy.

Return Guidelines:

Time Frame:

  • You have 30 days from the original purchase date to return the item for a refund.

Product Condition:

  • Ensure the item is in its original condition, unworn, and with all tags attached.

Easy Return Process:

Notify Us (Optional):

  • While not required, you can email Robyn at shop@coegasunwear.com.au to let us know about your return. Include your order number so we can make sure we refund the correct order.

Pack and Ship:

  • Pack the item securely, including your order number and contact details, and ship it to the address provided below.

COEGA Sunwear Australia

4/1 Alumina Street

BEARD ACT 2620

AUSTRALIA

Refund Processing:

  • Once we receive the returned item and confirm its condition, we will process the refund.
  • Refunds will be issued to the original payment method. This normally takes around 3 business days to process but please allow up to 10 business days. 

Additional Details:

  • Customers are responsible for the cost of return shipping.
  • Original shipping fees are non-refundable.
  • We recommend using a trackable shipping service for return shipments.

Questions or Assistance

  • For any questions or assistance, please reach out to Robyn at shop@coegasunwear.com.au

Thank you for choosing Swim Socks. We appreciate your business and strive to make your experience as seamless as possible!